GET api/Infoline/GetTicketById?ticketno={ticketno}

Get Ticket by Ticket ID

Request Information

URI Parameters

Name	Description	Type	Additional information
ticketno		string	Required

Body Parameters

None.

Response Information

Resource Description

Collection of vInfoSearch

Name	Type	Additional information
InfolineId	string	None.
Id	integer	None.
Location	string	None.
IsConfidential	boolean	None.
InfoCategoryStatus	string	None.
InfoStatus	string	None.
LinkId	string	None.
InfoStatusText	string	None.
AgentName	string	None.
DateReceive	date	None.
PhoneNumber	string	None.
Category	string	None.
subCategory	string	None.
CaseNo	string	None.
WhoCall	string	None.
Priority	string	None.
LastAction	string	None.
LastActionWho	string	None.
LastActionWhen	date	None.
CreatedDate	date	None.
Comment	string	None.
CreatedBy	string	None.
UserId	string	None.
OrganizationId	integer	None.
CategoryId	integer	None.
OrganizationUnit	string	None.
OrganizationName	string	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "$id": "1",
    "InfolineId": "sample string 1",
    "Id": 2,
    "Location": "sample string 3",
    "IsConfidential": true,
    "InfoCategoryStatus": "sample string 4",
    "InfoStatus": "sample string 5",
    "LinkId": "sample string 6",
    "InfoStatusText": "sample string 7",
    "AgentName": "sample string 8",
    "DateReceive": "2026-02-04T03:58:56.3988397+00:00",
    "PhoneNumber": "sample string 10",
    "Category": "sample string 11",
    "subCategory": "sample string 12",
    "CaseNo": "sample string 13",
    "WhoCall": "sample string 14",
    "Priority": "sample string 15",
    "LastAction": "sample string 16",
    "LastActionWho": "sample string 17",
    "LastActionWhen": "2026-02-04T03:58:56.3988397+00:00",
    "CreatedDate": "2026-02-04T03:58:56.3988397+00:00",
    "Comment": "sample string 18",
    "CreatedBy": "sample string 19",
    "UserId": "sample string 20",
    "OrganizationId": 21,
    "CategoryId": 22,
    "OrganizationUnit": "sample string 23",
    "OrganizationName": "sample string 24"
  },
  {
    "$ref": "1"
  }
]

application/xml, text/xml

Sample:

<ArrayOfVInfoSearch xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
  <vInfoSearch>
    <InfolineId>sample string 1</InfolineId>
    <Id>2</Id>
    <Location>sample string 3</Location>
    <IsConfidential>true</IsConfidential>
    <InfoCategoryStatus>sample string 4</InfoCategoryStatus>
    <InfoStatus>sample string 5</InfoStatus>
    <LinkId>sample string 6</LinkId>
    <InfoStatusText>sample string 7</InfoStatusText>
    <AgentName>sample string 8</AgentName>
    <DateReceive>2026-02-04T03:58:56.3988397+00:00</DateReceive>
    <PhoneNumber>sample string 10</PhoneNumber>
    <Category>sample string 11</Category>
    <subCategory>sample string 12</subCategory>
    <CaseNo>sample string 13</CaseNo>
    <WhoCall>sample string 14</WhoCall>
    <Priority>sample string 15</Priority>
    <LastAction>sample string 16</LastAction>
    <LastActionWho>sample string 17</LastActionWho>
    <LastActionWhen>2026-02-04T03:58:56.3988397+00:00</LastActionWhen>
    <CreatedDate>2026-02-04T03:58:56.3988397+00:00</CreatedDate>
    <Comment>sample string 18</Comment>
    <CreatedBy>sample string 19</CreatedBy>
    <UserId>sample string 20</UserId>
    <OrganizationId>21</OrganizationId>
    <CategoryId>22</CategoryId>
    <OrganizationUnit>sample string 23</OrganizationUnit>
    <OrganizationName>sample string 24</OrganizationName>
  </vInfoSearch>
  <vInfoSearch>
    <InfolineId>sample string 1</InfolineId>
    <Id>2</Id>
    <Location>sample string 3</Location>
    <IsConfidential>true</IsConfidential>
    <InfoCategoryStatus>sample string 4</InfoCategoryStatus>
    <InfoStatus>sample string 5</InfoStatus>
    <LinkId>sample string 6</LinkId>
    <InfoStatusText>sample string 7</InfoStatusText>
    <AgentName>sample string 8</AgentName>
    <DateReceive>2026-02-04T03:58:56.3988397+00:00</DateReceive>
    <PhoneNumber>sample string 10</PhoneNumber>
    <Category>sample string 11</Category>
    <subCategory>sample string 12</subCategory>
    <CaseNo>sample string 13</CaseNo>
    <WhoCall>sample string 14</WhoCall>
    <Priority>sample string 15</Priority>
    <LastAction>sample string 16</LastAction>
    <LastActionWho>sample string 17</LastActionWho>
    <LastActionWhen>2026-02-04T03:58:56.3988397+00:00</LastActionWhen>
    <CreatedDate>2026-02-04T03:58:56.3988397+00:00</CreatedDate>
    <Comment>sample string 18</Comment>
    <CreatedBy>sample string 19</CreatedBy>
    <UserId>sample string 20</UserId>
    <OrganizationId>21</OrganizationId>
    <CategoryId>22</CategoryId>
    <OrganizationUnit>sample string 23</OrganizationUnit>
    <OrganizationName>sample string 24</OrganizationName>
  </vInfoSearch>
</ArrayOfVInfoSearch>

multipart/form-data

Sample:

--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].InfolineId"

sample string 1
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].Id"

2
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].Location"

sample string 3
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].IsConfidential"

True
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].InfoCategoryStatus"

sample string 4
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].InfoStatus"

sample string 5
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].LinkId"

sample string 6
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].InfoStatusText"

sample string 7
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].AgentName"

sample string 8
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].DateReceive"

2026-02-04T03:58:56.3988397+00:00
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].PhoneNumber"

sample string 10
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].Category"

sample string 11
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].subCategory"

sample string 12
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].CaseNo"

sample string 13
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].WhoCall"

sample string 14
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].Priority"

sample string 15
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].LastAction"

sample string 16
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].LastActionWho"

sample string 17
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].LastActionWhen"

2026-02-04T03:58:56.3988397+00:00
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].CreatedDate"

2026-02-04T03:58:56.3988397+00:00
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].Comment"

sample string 18
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].CreatedBy"

sample string 19
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].UserId"

sample string 20
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].OrganizationId"

21
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].CategoryId"

22
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].OrganizationUnit"

sample string 23
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[0].OrganizationName"

sample string 24
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].InfolineId"

sample string 1
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].Id"

2
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].Location"

sample string 3
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].IsConfidential"

True
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].InfoCategoryStatus"

sample string 4
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].InfoStatus"

sample string 5
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].LinkId"

sample string 6
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].InfoStatusText"

sample string 7
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].AgentName"

sample string 8
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].DateReceive"

2026-02-04T03:58:56.3988397+00:00
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].PhoneNumber"

sample string 10
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].Category"

sample string 11
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].subCategory"

sample string 12
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].CaseNo"

sample string 13
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].WhoCall"

sample string 14
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].Priority"

sample string 15
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].LastAction"

sample string 16
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].LastActionWho"

sample string 17
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].LastActionWhen"

2026-02-04T03:58:56.3988397+00:00
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].CreatedDate"

2026-02-04T03:58:56.3988397+00:00
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].Comment"

sample string 18
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].CreatedBy"

sample string 19
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].UserId"

sample string 20
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].OrganizationId"

21
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].CategoryId"

22
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].OrganizationUnit"

sample string 23
--MultipartDataMediaFormatterBoundary1q2w3e
Content-Disposition: form-data; name="[1].OrganizationName"

sample string 24
--MultipartDataMediaFormatterBoundary1q2w3e--